Thursday, September 4, 2014

And The Furniture Saga Continues...

Yes, we're somehow still in the midst of moving. Over the last 3 months, Lily has been sleeping on the floor on her mattress and slats, Violet's wardrobe did not survive the move at all, and Calvin's room is used for storage until he inherits Violet's furniture. And I think it's save to say that it wasn't for a lack of organization on our end.

In mid-may, I went furniture shopping for the girls' rooms with my mom; and learned that I was indeed pretty late since the delivery time of the furniture we picked would be about 10 weeks, to be delivered in the end of July. I was a little shocked, but guessed that it was alright, since we'd still have a few weeks time to set up Calvin's room before his arrival.

So we moved, made do with the furniture situation as it was, and waited. As the 10-week period drew to a close, I called customer service to see when they would deliver the furniture, just to learn that the manufacturer had a huge back-log and the furniture would not be delivered until mid-August at the earliest. Which would be after Calvin was born, meaning that neither his room would be ready for him nor would I be able to set up the girls' furniture with Richard. After protesting profoundly, we were offered free set-up for all the furniture, which we accepted, not having any other chance.

At the end of August, we were finally called to set the delivery date for all of our furniture at the beginning of September. The delivery of our wardrobe went fine, but on Tuesday, when the girls' furniture was set to be delivered, I received an early morning phone call informing me that the furniture would not be delivered that day due to several workers calling in sick. You can imagine, I was more than bummed, especially since the day later, when they wanted to deliver the load, we already had a few appointments. But since we were sick and tired of the preliminary furniture situation, we juggled around a bit and were able to have me be home to supervise the delivery and set-up.

Wednesday arrives and the workers were even early. Poor Lily had to be woken up and she moved to the couch to finish her beauty sleep. The workers were even done early, and informed me that not everything could be set up since a few parts were delivered broken and a whole pack of parts was missing all together - no idea when it would be delivered. Later that day, when I got to inspect the rooms, I found chipped of pieces and edges in this almost €1,400 per room set furniture!  On top of that, the slats and matress we got for Violet did not fit the bed frame, even though it was supposed to.

And there I was again, calling customer service, taking pictures, writing emails, wondering, whether it will ever end.  Definitely a never-ending story!

4 comments:

  1. Oh goodness! There is nothing more frustrating than dealing with the delivery of furniture. You just never know what kind of condition it is going to come in. I hope the situation is resolved quickly.

    ReplyDelete
    Replies
    1. I totally agree, Jen! It's been quite frustating and continues to be. I hope everything's going to go well with your move though :-)

      Delete
  2. This is just awful and hoping you can get to the bottom of this and possibly get them to even credit you some money back on this, because truly unacceptable. My mom recently ordered a new kitchen table and chairs set and had a ton of issues with it from parts missing to just plain port workmanship. She called and was credited quite a bit of money back for this issue and was able to actually have my brother fix it (as he is pretty handy). But still calling turned out great for her and hope it does for you, too.

    ReplyDelete
    Replies
    1. It's just so annoying; we waited all these weeks, and they were still no able to get all the parts in. Even though the quality of the material is awesome, the manufacturing is crappy, and we definitely will try to get a refund. Glad your mom's table and chairs could be fixed. I hope she enjoys her new furniture :-)

      Delete